Keep every customer conversation polished, transparent, and on-brand.
Embed a widget or share a form link, manage the shared inbox with assignments and notes, and give customers a public timeline that reflects your team's standards.
See the widget and inbox in action
Every support flow, from request to resolution, in one clean view.
Customers land on a branded form with optional company, phone, code, and data fields tailored by your team.
Your Information
Tell us who you are so we can contact you
Dashboard
Product Support • 3 Requests
Support Request Feed
Unable to export data from dashboard
alice@example.com
Payment processing error on checkout
bob@company.com
How to integrate API with webhook
charlie@startup.io
Support Request
Issue Description
I'm encountering a TypeError when trying to map over user data. The error says "Cannot read property 'map' of undefined".
Code
Conversation (2)
Sarah (Support)
10 min ago
Hi Alice, thanks for reaching out. It looks like `data.users` might be undefined. Could you add a check before mapping?
Alice Johnson
5 min ago
That worked! I added a conditional check and it's working now. Thanks!
Analytics Dashboard
Product Support • 101 Total Requests
Total Requests
Avg Response
Daily Requests
Source Breakdown
Built-in polish your customers actually feel
InstaSupport ships with the fundamentals—embeddable widget, mobile responsive, accessible, on-brand, and rich-media ready—so you launch with confidence on day one.
Fully mobile compatible
Widget, form, inbox, and customer views stay responsive so everyone can work seamlessly from any device.
Accessibility-first & WCAG friendly
High-contrast defaults, keyboard paths, and screen reader guidance make every interaction inclusive from the start.
Site-wide light and dark modes
Respect system preferences or lock in your brand palette with cohesive experiences across light and dark surfaces.
Support for images
Attach screenshots and inline visuals directly in Markdown so answers land with full context.
Purpose-built for customer communication
Everything in InstaSupport—from the embeddable widget to the shared inbox—is designed for teams who work with real customers and need credibility without heavy tooling.
Polished intake without extra engineering
Embed a widget or share a form link. Upload logos, pick accent colours, and choose the fields customers fill out. Every request creates a secure, shareable link that looks on-brand.
Collaborative inbox built for responses
Assign teammates, update statuses, and switch between shared replies and internal notes—all inside the same thread.
Markdown-first replies with media
Use the full Markdown composer with previews, code blocks, and authenticated image uploads so every answer ships with context.
Analytics and history that stay put
Monitor volume and time-to-first-response, filter by source, and review the full activity timeline without exporting data.
How InstaSupport keeps customer conversations structured
Four simple steps to go from customer message to confident resolution.
Embed a widget or share a form link
Customize branding and fields, then embed a widget on your site or share the link via email, chat, or campaigns.
Share it where conversations already happen
Customers submit from email, chat, or DMs and receive an instant shareable link with all the context you need.
Assign and collaborate in the shared inbox
Every request lands in one queue with owners, status controls, and internal notes—so nothing waits for context.
Respond with full transparency
Reply in one timeline using Markdown, code blocks, and media while keeping every stakeholder on the same page.
Wire in automations when you need them
Connect the API and webhooks to sync statuses with the rest of your stack as you grow.
How different teams could put InstaSupport to work
These fictional snapshots highlight common patterns we see across SaaS products, client services, and online brands.
Example scenario · SaaS product team
Before: Product feedback lived across personal inboxes and chat threads that nobody could track.
After: They embedded the widget on their dashboard, collect every bug report through one inbox, assign engineering follow-ups, and share the public thread with customers as soon as a fix ships.
Example scenario · Client services agency
Before: Clients pinged project managers wherever they could, and status updates were buried in long email chains.
After: Each client submits through a branded inbox, the team assigns owners in seconds, and everyone sees a clean record of progress.
Example scenario · E-commerce brand
Before: Support bounced between social messages, marketplace tickets, and a shared spreadsheet.
After: Shoppers submit through the embedded widget or form link, the team resolves from a single inbox, and post-purchase campaigns stay focused on driving revenue.
Free today, optional upgrades tomorrow
Run your entire support workflow—widget, forms, inbox, assignments, and analytics—without paying a cent. InstaSupport stays free for the core experience so you can look professional from day one.
As your operations mature, talk to us about advanced automations, SSO, and deeper reporting—we are building those partnerships alongside our customers.
Core plan · Free forever
Unlimited customer requests and responses
Shared inbox with assignments, private notes, and status updates
Branded forms and embeddable widget with optional security controls
API access and webhook automation
Structure every customer conversation in minutes
Sign up, embed the widget or share your form, and send your first professional response before the next customer email arrives. No credit card. No migrations. Just a clear path to world-class support.
Share your first support link in under 10 minutes
Answers for founders, operators, and support leads
The questions we hear most from SaaS teams, agencies, and brands
Is InstaSupport really free for core features?
Yes. Capture unlimited customer requests, manage the shared inbox, and invite your team at no cost. Advanced controls like SSO and deeper analytics are on the roadmap, but the core workspace stays free.
Kan ik de widget op mijn website plaatsen?
De widget werkt overal. Shopify, Webflow, WordPress, Wix of elke site die JavaScript ondersteunt. Voeg één script toe en je bent klaar.
Do customers need an account to follow their requests?
No accounts required. Customers receive a secure link they can revisit or share with stakeholders anytime, and you can optionally add a password when you need extra control.
How fast can we be live?
Most teams launch the branded form, route existing channels, and send their first response in under 10 minutes. No developers or integrations required to start.
Can we keep using our internal roadmap tools?
Absolutely. InstaSupport is the customer-facing layer that keeps conversations polished while your internal work continues in whatever tracker you already use.
How does InstaSupport handle security and privacy?
Every request link is unique, optional passwords and expirations keep data tight, and we never resell customer information. Your workspace controls visibility end-to-end.