Choose the support plan that grows with you — from solo to scale
Completely free. Upgrade when you're ready for more. No surprises, no credit card required, and you keep every conversation.
Core features are free
Pricing should empower, not confuse
From your first help request to onboarding an entire support organisation, InstaSupport pricing is built to keep things transparent, flexible, and fair. Start small, dream big—your plan keeps pace without punishing you for growing.
Clear plans, zero guesswork
Core support is on us. Pro unlocks deeper controls when you're ready to scale.
Free
Forever
Everything you need to send and manage support requests without limits.
- Unlimited requests & responses
- Customisable forms & branding basics
- Team collaboration with assignments & notes
- Core analytics & request history
- Excellent 24/7 support from our team
Pro
Coming soon
Unlock premium controls, integrations, and guarantees for growing teams.
- Custom domain & full white-label experience
- Advanced analytics dashboards & reporting
- Enhanced API, integrations, and automation
- Priority support with SLA & uptime guarantees
- AI-powered drafting assistance & suggestions
All core support features stay free. Pro unlocks branding, automation, SLAs, and deep integrations when your team is ready.
Which plan fits you today?
Find your path—each plan supports a different phase of your journey.
Solo creator or student
Send and track help requests without paying a cent. Free keeps you moving without the friction.
Stay Free until you outgrow it.
Small business or startup team
Launch with Free today. When you need domains, integrations, or deeper analytics, Pro is ready.
Start Free → Upgrade when you scale.
Growing support organisation
You need guarantees, automation, and brand control. Pro brings the power features and support you expect.
Reserve your Pro spot now.
What you get with InstaSupport
Power features when you need them, simplicity when you don't.
Unlimited conversations
No limits, no add-ons. Capture every request, respond at your own pace.
Included in Free & Pro
Custom domain & white-label
Give customers a seamless experience with your own URL and brand (Pro).
Pro feature
Team collaboration
Assign work, leave internal notes, and keep everyone aligned.
Included in Free & Pro
Analytics that guide decisions
Understand volume, response times, and trends. Pro adds advanced dashboards.
Enhanced in Pro
API, webhooks & integrations
Ship automations with our API. Pro unlocks deeper integrations and throughput.
Enhanced in Pro
Priority support & SLA
Guaranteed response times and uptime commitments once you upgrade.
Pro feature
Upgrade only when you're ready—protected by our guarantee
Join the Pro waitlist today and lock in founder perks: early pricing, 30-day money-back guarantee, and direct access to our product team.
Upgrade or downgrade any time. You stay in control.
Pricing questions, answered
Still unsure about costs or commitment? Here's what most teams ask.
What happens when Pro launches?
Nothing changes for Free users—you keep every core feature. When Pro is ready, you can upgrade on your terms, with a full feature breakdown before you confirm.
Can I change plans at any time?
Yes. Upgrade, downgrade, or cancel whenever you need. Your conversations and history stay intact.
Do I need a credit card to start?
No card required for the Free plan. You only provide payment details if you choose to upgrade to Pro.
Are there hidden fees or add-ons?
No. We believe in transparent pricing. You see exactly what is included before you upgrade.
What does Pro include beyond Free?
Pro brings advanced branding, domains, deeper analytics, enhanced integrations, AI assistance, and priority SLAs. It is built for teams that need more control.
Ready to see how far Free can take you?
Send your first request or onboard your team today. Upgrade only when the time is right.
Still have questions? Talk to us