Privacy policy

Effective Date:August 31, 2025

1. Introduction

InstaSupport.io (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform service.

2. Information We Collect

2.1 Personal Information

When you use our Service, we may collect personal information that you provide directly, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Support request content and communications
• Team and organization information
• Payment and billing information

2.2 Technical Information

We automatically collect certain technical information when you use our Service:

• IP address and location data
• Browser type and version
• Device information and operating system
• Usage analytics and performance metrics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and respond to support requests
• Authenticate users and maintain account security
• Send service-related communications and notifications
• Analyze usage patterns and optimize performance
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and ensure platform security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers:With trusted third-party services that help us operate our platform
• Legal Requirements:When required by law, court order, or government regulation
• Business Transfers:In connection with a merger, acquisition, or sale of assets
• Consent:With your explicit consent for specific purposes
• Safety and Security:To protect our users, service, and legal rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

• Essential Cookies:Required for basic service functionality
• Analytics Cookies:Help us understand how you use our Service
• Preference Cookies:Remember your settings and preferences

You can control cookie settings through your browser preferences, but disabling certain cookies may affect Service functionality.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access:Request access to your personal information
• Correction:Request correction of inaccurate or incomplete information
• Deletion:Request deletion of your personal information
• Portability:Request a copy of your data in a portable format
• Objection:Object to certain processing of your information
• Restriction:Request restriction of processing in certain circumstances

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy is effective as of August 31, 2025, and will remain in effect until superseded by an updated policy.