Stories and insights for thoughtful support teams

Add a Support Widget to WordPress — Without Coding Ship a professional support widget on your WordPress site in under 10 minutes. No plugins required (opti...

We rebuilt our triage workflow around JourneyDesk automations and cut firstresponse time by 63%. In this post we share the dashboards, handoffs, and playbook...

Growing a business can feel like building a plane while it’s already in the air. You’re making decisions quickly, juggling endless demands, and trying to sta...

When an incident hits, clarity beats speed. We published the exact checklist our team follows to coordinate engineering, customer updates, and postmortems wi...

The Atlas Fitness launch taught us how much the little details inside the inapp widget matter. From copy tweaks to realtime previews, here are five lessons y...

The Hidden Costs of Poor Customer Support for Startups and Small Businesses In the earliest stages of a business, founders tend to focus on product, acquis...

Have you always wanted to create an awesome Ruby on Rails application, but don’t know where to get started? This article can be a great starting point. This...

Introducing InstaSupport: Simplified Customer Support for Startups Startups often face a familiar dilemma when it comes to customer support. On one end o...