Terms of service

Effective Date:August 31, 2025

1. Acceptance of Terms

By accessing or using InstaSupport.io (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

InstaSupport.io provides a customer support platform that enables businesses to create, manage, and respond to support requests. Our Service includes both public support request creation and authenticated dashboard access for support teams.

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited messages, or engage in abusive behavior
• Upload malicious content, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Impersonate others or provide false information

5. Content and Data

You retain ownership of any content you submit to our Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content as necessary to provide the Service. You are responsible for ensuring you have the right to share any content you submit.

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our Service, you consent to the collection and use of your information as outlined in our Privacy Policy.

7. Service Availability

We strive to maintain high availability of our Service, but we cannot guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect Service availability. We will provide reasonable notice for planned maintenance when possible.

8. Limitation of Liability

To the fullest extent permitted by law, InstaSupport.io shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

9. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access to the Service immediately if you violate these Terms. Upon termination, your right to use the Service will cease, but provisions regarding liability, indemnification, and dispute resolution will survive.

10. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the “Effective Date.” Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

11. Contact Information

If you have questions about these Terms, please contact us at:

These Terms of Service are effective as of August 31, 2025, and will remain in effect until superseded by updated terms.